Who to speak with at your customer organisation

Your entry point is the procurement team, or your usual contact at the organisation. They may need to connect with their finance or sustainability colleagues before getting back to you with the financial support they might be able to offer.

What you could ask

Not all buyers offer financial support, so the aim is to understand if your buyer can offer to support or value your commitment to reduce your emissions and, if so, how. Questions you could ask include:

  • Do you offer any financial support – either directly or with your bank – that could support our emission reduction efforts? Reference the specific actions to reduce your emissions that you plan to take if possible.
  • Do you offer improved payment terms for suppliers of yours that are actively working to reduce emissions?
  • Will you be factoring the emission reductions of your suppliers into your future procurement contracts?
  • Do you offer any in-kind support that can support our emission reduction efforts, such as help with calculating our emissions, public recognition as a green supplier, or similar?
  • Can you offer any non-financial support, such as constructive feedback on our plan to reduce emissions?

Sample text that you can use when contacting your customer (buyer)

“We at [company] are working to reduce our emissions, with an ultimate goal of reaching net zero ([link to a press release of your net zero commitment if you have one]).

We understand that [name of buyer] has made a net zero emissions commitment and are aware that other buyers who have done the same are offering support for suppliers, such as ourselves, looking to reduce our emissions. We are keen to learn what support or recognition you might be able to provide to help us on our journey, so would appreciate connecting with you about this soon.”

Read about businesses who have successfully found financial support

Other sources of financial support


Grants and other forms of government support

Balance sheet and investors

Potential sources of financial support – summary table

Stakeholder Motivation for providing financial support Examples of what financial support might be available Examples of who you could speak with to learn if support offered
Customers (buyers)
  • Climate commitments by companies that include reducing the emissions of their supply chain
  • Improve the resilience of their supply chain to new policies aimed to avert climate change or the negative impacts of climate change
  • Protect supply chain from increased costs associated with carbon, such as ‘dirty’ energy
  • Improved purchasing terms (eg, days receivable reduced so working capital improves for small business)
  • Access to preferential invoice finance (eg, borrow against outstanding purchase orders to access funds sooner)
  • Advice and mentoring
  • Procurement representative
  • Commitments by banks to support customers to reduce emissions
  • Reduce the risk and carbon footprint of bank lending
  • Strengthen relationships and generate business opportunitie
  • Working capital solutions, e.g. trade finance
  • Loans for investments that reduce emissions
  • Emission calculators and advice
  • Relationship manager
  • Sector specialist (eg, transport)
Grants and other forms of government support
  • Local, national and international objectives for action on climate change
  • Grants to encourage investment in emissions reduction
  • Discounted lending distributed by a development bank, such as KfW
  • Access to investors or other sources of funds dedicated to climate action
  • Accountant
  • Local council enterprise officer
  • Local municipality
  • Bank
  • NGOs offering financial support in your area
Balance sheet and investors
  • Lower operational expenditures
  • Improve the commercial positioning of the business (eg, including alignment with buyers’ climate-related procurement policies)
  • Investors’ climate objectives
  • Self-funded from balance sheet (cash, asset sales, etc.)
  • New shareholder investment (equity)
  • Accountant
  • Current shareholders
  • Prospective investors

Get in touch

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